Communication

How to use Sonas for Customer Communication

How to send and receive messages/email

Sonas is a communication tool, helping you stay in touch with your customers. Keeping all messages in one place for easy reference. As part of the venue set up process, you set up your Sonas specific email address and an email address using your o...

How to schedule Automatic Emails

Once you have your email templates in place (see  Templates ), you can schedule automatic emails using different template types.  If you cannot see this section or get permission denied messages with any of the actions, please contact your Company...

How to Send an Email

Sonas is a communication tool, helping you stay in touch with your customers. Keeping all messages in one place for easy reference. This article will show you how to send transactional emails to your customers. For more email information and detai...

How to Edit and Send a Draft Email

Sonas is a communication tool, helping you stay in touch with your customers. Keeping all messages in one place for easy reference. This article will show you how to send transactional emails to your customers. For more email information and detai...

How to Reply to Email

Sonas is a communication tool, helping you stay in touch with your customers. Keeping all messages in one place for easy reference. As part of the venue set up process, you set up your Sonas specific email address and an email address using your o...

How to Understand Message Status Icons

Sonas is a communication tool, helping you stay in touch with your customers. Keeping all messages in one place for easy reference. As part of the venue set up process, you set up your Sonas specific email address and an email address using your o...

How to Resend Emails

Sonas is a communication tool, helping you stay in touch with your customers. Keeping all messages in one place for easy reference. As part of the venue set up process, you set up your Sonas specific email address and an email address using your o...

How to activate push notifications on an Android device

You can conveniently receive Sonas notifications on your Android device by following a few simple steps. How to add push notifications to your phone Add Sonas to your Android home screen, see Add Sonas to your Android device Login to Sonas on you...

How to activate push notifications on an iOS device (iPhone)

You can conveniently receive Sonas notifications on your iOS device by following a few simple steps. How to add push notifications to your iPhone Add Sonas to your iOS home screen, see Add Sonas to your iOS device Login to Sonas on your device, v...

How to Enable or Disable Email Sending to a Customer

Every enquiry and event in Sonas has a People Section. This is where you mange the customers associated with events, including their email access and planning portal access. This article will show you how to disable and enable email sending. If em...

How to Resend Planning Portal Login Welcome Email

Every enquiry and event in Sonas has a People Section. This is where you mange the customers associated with events, including their email access and planning portal access. This article will show you how to resend the welcome email with the login...

How to Add an Email Attachment

Sonas is a communication tool, helping you stay in touch with your customers. Keeping all messages in one place for easy reference. This article will show you how to add attachments to transactional emails for your customers. For more email inform...

How to Whitelist Sonas Emails

Occasionally Sonas will need to send you a verification email or a reset password email. Since these emails contain a button in them, they could appear suspicious to your email provider, resulting in them being sent to spam or put in quarantine. I...

How to Edit a Customer's Email Address

Every enquiry and event in Sonas has a People Section. This is where you mange the customers associated with events, including their email access and planning portal access. This article will show you how to edit a customer's email address. For in...