Sonas is a communication tool, helping you stay in touch with your customers. Keeping all messages in one place for easy reference.
As part of the venue set up process, you set up your Sonas specific email address and an email address using your own domain. See Default Sonas Email. Once your outgoing and incoming email addresses are setup, you are ready to send and receive messages. This article will show you how to send transactional emails to your customers.
If you cannot see this section or get permission denied messages with any of the actions, please contact your Company Admin in order to get the required permissions.
How to Reply to a Received Email
When you receive an email, you open it either from the Inbox or from the event Messages section. You can then reply to that message, keeping the email thread in tact.
- Open the message you want to reply to.
- Click the reply button in the upper right hand corner.
- The editor will open, allowing you to type your reply. You can also scroll down and add text inline.
- If you apply a template here, you will LOSE the email thread, including the "Re:" in the subject.
- Send when ready. The message is sent to those enabled in the People Section, if the original sender is not on this list, they will not receive the reply.