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Troubleshooting

Troubleshooting: Slow Response or Frequent Refreshing Issues

If you're experiencing slow responses, frequent refreshing, or being unexpectedly disconnected from the Sonas, don’t worry – it’s often caused by browser settings, extensions, or connectivity issues. Follow the steps below to troubleshoot and impr...

Troubleshooting: How to Hard Refresh (clear cache)

Sometimes, your browser may load an outdated or broken version of a page from its cache. A hard refresh forces your device to re-download the most up-to-date content. This can help resolve loading issues, broken layouts, or outdated data.  Follo...

For the Best Experience, Use Google Chrome

To get the most out of Sonas on your computer, we strongly recommend using Google Chrome as your browser. Whether you're on Windows or Mac , Chrome provides the most consistent and reliable experience across all features of our platform. Why ...

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