Sometimes, your browser may load an outdated or broken version of a page from its cache. A hard refresh forces your device to re-download the most up-to-date content. This can help resolve loading issues, broken layouts, or outdated data.
Follow the instructions below based on your device and browser.
On Windows
Google Chrome / Microsoft Edge
Hold
Ctrl
and click the Reload button near the address bar
orHold
Ctrl + Shift
and pressR
Mozilla Firefox
Hold
Ctrl + Shift
and pressR
On Mac
Google Chrome / Safari / Firefox / Edge
Hold down
Shift
and click the Reload button
orPress
Command + Shift + R
on your keyboard
Note: On Safari, there’s no traditional hard refresh, but this method clears the cache for the page.
On Android Devices
Google Chrome / Samsung Internet / Edge
Tap the three dots in the top-right corner of the browser
Select Settings > Privacy and security > Delete browsing data
Choose Cached images and files and tap Clear data
Then, reload the page normally
There's no direct “hard refresh” option in mobile browsers, so clearing the cache is the next best step.
On iOS Devices (iPhone and iPad)
Safari
Go to Settings > Apps > Safari
Tap Clear History and Website Data
Confirm, then re-open Safari and reload the page
Google Chrome
Tap the tab icon on the bottom > History
Tap Manage Search History
Select Delete
Choose Date range and click Delete
Reload the page
Why Use a Hard Refresh?
A hard refresh ensures you're loading the latest version of a webpage, not an old or broken version stored on your device. It's especially useful after:
A recent app update
Seeing layout issues or missing features
Experiencing page loading errors
If the issue continues after a hard refresh, try clearing your full browser cache or opening the site in an incognito/private tab to rule out interference from extensions or cookies. See Troubleshooting Extensions.