When a customer records a bank transfer in the Sonas Customer Portal, a staff user will need to verify this payment upon receipt of the funds in the Venue's bank account.
The ability to verify payments is allowed in user role access. If you are unable to verify a payment, contact your company administrator.
Step-by-Step Guide to Verify Payments:
You will receive a notification that a bank transfer has been reported as Payment Made, if this notification is turned on in the venue configurations. You can also see Payment Made as an activity. This activity can be made to require staff verification under the venue configurations.
Click on the activity or the notification to go to the event's transaction page. (Event > Transactions)
You will see the transfer payment marked as Pending Validation. 
Before you validate the payment, make sure the funds have arrived in the venue's bank account. Once the funds are there, validate the payment by clicking the green check mark box on the far right.
Confirm that you want to proceed.
The invoice now shows as Paid.
The customer will receive an email that the payment has been verified if you have this function active under automatic emails.