If you're having trouble logging into Sonas, we’re here to help. Below are some common issues and how to resolve them quickly.


🔐 I’ve Forgotten My Password

No worries! You can reset your password anytime:

  1. Go to the Sonas login page.

  2. Click “Forgot your password?”

  3. Enter your email and check your inbox for a reset link.

Note: The link is only valid for a short time—if it expires, simply request a new one.


⌛ I Have a Link, but It Says "Token Expired"

If you're seeing a "token expired" message, it just means the reset or login link has timed out.
You can easily request a new one by:



❌ I see a message saying "Account Disabled"

If you're seeing an "account disabled" message, it means your access to Sonas has been removed. If you are an employee using Sonas at a venue, please contact your direct Manager. If you are using Sonas to organise your event with a venue, please contact the venue to see why you have been removed.



🔄 I’m Using SSO and Having Trouble Logging In

If you’re using Single Sign-On (SSO), like Microsoft login, make sure:

  • You're logged into the correct Microsoft account

  • You can access your Microsoft account normally

For more detailed steps, check out our SSO help article: 👉 SSO Login Troubleshooting Guide


📬 I Was Told to Check My Email to Verify My Device—But I’m Not Receiving Anything

If you’re expecting a verification email but haven’t received it:

  • Double-check your spam/junk folder

  • Make sure your email address is entered correctly

  • If you’re part of a company setup, your IT team might be blocking the email, ask them to whitelist Sonas emails


📱 I'm Trying to Log in on a New Device

When logging in from a new device, Sonas may ask for extra verification. If you haven't received a verification email or are stuck, follow the steps above for checking spam or IT filters.


❓ Still Stuck?

If none of the above solves your issue, feel free to reach out to our support team.